Customer service is a central part of any restaurant. Whether the restaurant has an excellent decor and offer the most delicious meals around if the services provided do not exceed or meet the expectations of the customers, they are likely not to come back. Houston restaurants understand that retaining customers is one way of achieving success in any sector, and when a restaurant has the best service, there are high chances that it will maintain its customers. Customer service does not only occur when the customer is served food but takes place right from the time the customers enters the premise to the time they get out.
When it comes to customer service experience, the customer is always right. This has been the golden rule in any business. Even when it is clear that the customer is on the wrong, it is never right to tell them so. It requires the restaurant staff to be apathetic as well as understanding and always be keen to listen to the complains and suggestions of customers. Issues will still arise regardless of the type or size of the restaurant. However, what will determine whether the customer will come back is the way the restaurant staff will handle the issue.
It is essential to understand that customer quality service involves all the employees working in the restaurant. Usually, it is the front of the house staff that the customer meets, but customer service includes everybody from the cooks to the maintenance crew. Good food, clean restaurant, inviting atmosphere, friendly staff are all elements of quality customer service.
As the management of a restaurant, it is essential not to do overbooking or be careful about how close the bookings are to each other. It is very upsetting for a customer to come for his meal just to be told to wait for 30 more minutes before he can get a table, yet they had a reservation. When reservations are not made correctly, it leads to filling up of the dining room which ends up putting pressure on the kitchen staff as well as leaving no room for walk-ins.
In addition to this, it is significant to get feedback from the customer concerning the services they received. A restaurant manager can go around once in a meal to ask the customers how enjoyable they find everything. However, not all customers will be happy talking about their experiences verbally. Thus, it is essential to provide them with customer comment card where they will be able to share their experiences. Customer feedback is essential as it lets the management to know which areas to improve and those that they are excelling.
Besides, the management of the restaurant must ensure that their staffs have the necessary training when it comes to customer service. When employees understand what they are supposed to, they will deliver the best services. Moreover, it is essential to award employee performance as this will motivate them even to do more. Additionally, restaurant staff must know how to handle disruptive client, which contributes to the overall customer experience.